Forum Discussion

buckeye797's avatar
buckeye797
Reel Rookie
3 years ago
Solved

Volume change sticks, goes loud or to mute

The volume on my 4K ultra sticks when I use it after not changing the volume for a few minutes. If I increase the volume, it will keep increasing after I let off of the button until I press the oppos...
  • RokuCarly's avatar
    3 years ago

    Hi buckeye797 

    A warm welcome here at the Roku Community!

    We appreciate you reaching us here regarding your issue with your remote. No worries, we'd be more than willing to assist you with this.

    Have you tried to reboot your device's system? If not, navigate to your Settings, then select System > System restart.

    Try to unpair your remote, remove the batteries, and wait for at least 10-15 seconds. After that, put on the batteries and pair your remote again on your TV.

    In addition, make sure to put on new batteries for your Roku remote or charge it if it's rechargeable. 

    Let us know how it goes and we'd be more than happy to continue assisting you with this.

    All the best,
    Carly