Forum Discussion
Hi MERSD,
Thank you for posting here in the Roku Community!
We completely understand that you're having an issue with your Roku remote. Can you please give us more details regarding the issue you're having so we can further assist you?
- Did you already try to change the batteries?
- May we know what Roku remote you are using?
- Have you tried to pair it to your device?
With more detailed information, we can assist you further.
Thanks,
Anjelie
- Karen17love2 years agoNewbie
My volume doesn’t work for the basic cable channels. My volume works for Tubi, Live-stream, Hulu, etc…. though. I can’t figure out how to get it to work
- RokuJohnB2 years agoCommunity Moderator
Hi Karen17love,
Greetings from the Roku Community, and thanks for posting about this issue that you're experiencing!
We understand you're having a problem with the Roku remote since you can't use the volume buttons on your cable channels. We will be glad to help you. Can you please provide the following information that RokuAnjelie provided above? In addition, do you have a cable box that is plugged in at the back of your TV?
With detailed information, we will be able to assist you further.
Thanks,
John