Forum Discussion

Bri9's avatar
Bri9
Reel Rookie
3 years ago
Solved

Volume button will not move up or down

The volume button feels completely stuck, it is not movable up or down. What can I do?
remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    3 years ago

    How are things? Bri9,

    The Roku mobile app is a free application for iOS and Android devices that can be used with any Roku streaming player or TV. Not only does it let you use your voice to speak commands, but you can also stream content directly from The Roku Channel, share personal photos and videos on your TV, listen to movies and shows privately on your headphones, discover new content to watch, and more, all from your smartphone.  

    After downloading and installing the Roku mobile app, you can use voice commands by accessing the Remote screen or going directly to Search using the instructions below.

    Remote screen

    1. Tap Remote remote icon on Roku mobile app from the bottom navigation bar
    2. Tap the Voice button microphone icon on Roku mobile app on the bottom of the screen

    Search

    1. Tap the Search box magnifying glass icon on Roku mobile app from the top navigation bar
    2. Tap the Voice icon microphone icon on Roku mobile app in the search box

    Speak into your mobile device at a normal volume, and then tap the middle of the screen when finished speaking or wait a moment.

    After your query is processed, the mobile app will complete your request, either presenting you with a list of search results on your mobile device or updating your Roku streaming device.

    Please feel free to let us know if you need any additional assistance!

    Thanks,

    Arjiemar

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Hi Bri9,

Thanks for sharing this experience with us.

Can you specify which Roku remote this is? Also, is the volume button the only button that is not working?

Alternatively, you can try to utilize our Roku app remote feature by downloading the app on your mobile device and connecting it to the same network as your Roku device in the meantime.

Please keep us in the loop.

All the best,
Janadee

Bri9's avatar
Bri9
Reel Rookie
3 years ago

I have a voice remote that came with the Roku Ultra.

The voice does not lower or raise the volume either when I ask it to.

All the other buttons work on it.

It is connected to IR it says, I tried connecting it to CEC as recommended but it would not connect to my LG tv.

I have the ROKU app but do not see any option for the volume on the app I downloaded.

Any suggestions what I can do, without buying another remote? 

 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    3 years ago

    How are things? Bri9,

    The Roku mobile app is a free application for iOS and Android devices that can be used with any Roku streaming player or TV. Not only does it let you use your voice to speak commands, but you can also stream content directly from The Roku Channel, share personal photos and videos on your TV, listen to movies and shows privately on your headphones, discover new content to watch, and more, all from your smartphone.  

    After downloading and installing the Roku mobile app, you can use voice commands by accessing the Remote screen or going directly to Search using the instructions below.

    Remote screen

    1. Tap Remote remote icon on Roku mobile app from the bottom navigation bar
    2. Tap the Voice button microphone icon on Roku mobile app on the bottom of the screen

    Search

    1. Tap the Search box magnifying glass icon on Roku mobile app from the top navigation bar
    2. Tap the Voice icon microphone icon on Roku mobile app in the search box

    Speak into your mobile device at a normal volume, and then tap the middle of the screen when finished speaking or wait a moment.

    After your query is processed, the mobile app will complete your request, either presenting you with a list of search results on your mobile device or updating your Roku streaming device.

    Please feel free to let us know if you need any additional assistance!

    Thanks,

    Arjiemar

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
      We are here to help.

      Thank you,
      The Roku Community Team