Forum Discussion

KNolan1's avatar
KNolan1
Reel Rookie
2 years ago
Solved

Volume Button Broken on New Remote

Since purchase, my new Roku remote volume up/down button does not work properly. This is not a troubleshooting issue, but a flaw. I simply want Roku to replace it but have not been able to reach cust...
remotes
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi KNolan1,

Welcome to the Roku Community!
We understand you're having a problem with the Roku remote. We're happy to assist you further. Please try these steps below:

  1. Press the Home button on your Roku remote.
  2. Scroll and select Settings.
  3. Select Remotes & Devices.
  4. Select Remote.
  5. Choose your voice remote from the list and select Set up remote for TV control.
  6. Follow the on-screen prompts to complete the process.

If the problem still exists, please keep us posted!

All the best,

John

KNolan1's avatar
KNolan1
Reel Rookie
2 years ago

Hi There,

TY for your help. I went thr the suggested process, but the issue has not been resolved. The system says that it is unable to set up the remote to work with my Insignia TV + "Try again or set it up later". 

As I only purchased a new Roku Streaming Stick at the advice of Roku, this is a disappointing issue where I didn't formerly have one.

K