Forum Discussion

KNolan1's avatar
KNolan1
Reel Rookie
2 years ago
Solved

Volume Button Broken on New Remote

Since purchase, my new Roku remote volume up/down button does not work properly. This is not a troubleshooting issue, but a flaw. I simply want Roku to replace it but have not been able to reach customer service. This was a replacement Roku (given messaging that my version was outdated) purchased at Target,  but given the 3 month time frame since receipt I was told I need to connect directly with the company. How does one do this?! I have not been able to reach anyone through chat or otherwise.

remotes

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi KNolan1,

    Welcome to the Roku Community!
    We understand you're having a problem with the Roku remote. We're happy to assist you further. Please try these steps below:

    1. Press the Home button on your Roku remote.
    2. Scroll and select Settings.
    3. Select Remotes & Devices.
    4. Select Remote.
    5. Choose your voice remote from the list and select Set up remote for TV control.
    6. Follow the on-screen prompts to complete the process.

    If the problem still exists, please keep us posted!

    All the best,

    John

    • KNolan1's avatar
      KNolan1
      Reel Rookie
      2 years ago

      Hi There,

      TY for your help. I went thr the suggested process, but the issue has not been resolved. The system says that it is unable to set up the remote to work with my Insignia TV + "Try again or set it up later". 

      As I only purchased a new Roku Streaming Stick at the advice of Roku, this is a disappointing issue where I didn't formerly have one.

      K