Forum Discussion

bmf614z's avatar
bmf614z
Channel Surfer
2 years ago
Solved

Volume and mute buttons stick on all remotes

The

volume up

volume down

and mute buttons stick on all Roku remotes. I have 5 different Roku remotes and they all stick. If I hit volume up I see the + sign on the TV tick up like 10 times. 

please for the love of god fix this

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    bmf614z,

    Thanks for the post,

    We appreciate you reaching out to us. We're pleased to assist.

    If your Roku® simple remote or Roku voice remote is not working as expected, you can find troubleshooting tips for common issues, including how to pair and restart your voice remote.

    For more detailed information about the Roku remote, visit our support page here: How to fix your Roku voice or a simple remote that is not working.

    Thanks,

    Arjiemar

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi bmf614z,

    Thanks for reaching us here in the Roku Community!

    We'd like to learn more about this issue you're experiencing and see how we can help. To better assist, could you tell us how long have you been experiencing this and how long you've been using this remote?

    Please tell us more about this so that we can further assist you.

    Thanks,

    Rey

    • bmf614z's avatar
      bmf614z
      Channel Surfer
      2 years ago

      Its not just one remote. It does this on the one that came with my Roku ultra so I went and bought one of the standalone remotes with the USB port (voice remote pro) and it does it on that one too. The volume down button, the mute button, and the volume.up button all stick

       It sucks really bad when the mute button sticks because that instructs my TV to enable visually impared mode. So the TV starts talking and then I have to grab the TV remote to disable it.

      When the volume up button sticks it will literally max out the volume on the system if I dont stop it.

      I bought the voice remote pro on nov18th so a little over a month ago. Its already screwy.

       

       

       

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        bmf614z,

        Thanks for the post,

        We appreciate you reaching out to us. We're pleased to assist.

        If your Roku® simple remote or Roku voice remote is not working as expected, you can find troubleshooting tips for common issues, including how to pair and restart your voice remote.

        For more detailed information about the Roku remote, visit our support page here: How to fix your Roku voice or a simple remote that is not working.

        Thanks,

        Arjiemar