Forum Discussion

Tavyn's avatar
Tavyn
Reel Rookie
4 years ago

Voice Remote Will Not Pair

My Roku Voice Remote will not pair to my Roku TCL TV. I have tried every trouble shooting step previously posted including of course removing the batteries and unplugging my TV (tried this countless times for an hour), holding down the pairing button for at least 20 seconds while pointing at the TV, going into the system settings and having my TV search for the remote (is never found), changing my WiFi network settings, ensuring my system OS is updated, and replacing the (already new) batteries. Here’s what happens when I put batteries in the remote:

The green pairing light immediately starts to flash. I point the remote at the tv. I wait 2+ minutes until it stops. Or try to have the TV search for the remote at the same time. 

That’s it. The remote pairing dialogue never appears. This is NOT a cinch, it’s the most frustrating experience I’ve ever had with a modern piece of technology. I’ve had roku products for a decade and I’ve never had an issue like this before. Is there anything else I can try? Otherwise I am returning this remote as I believe it must be faulty.

pairing remote
remotes
Roku Voice Remote Help

16 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hey Tavyn

    We're sorry to hear about the issue you're experiencing.

    Are you using the remote that came with your Roku TCL TV? If so, please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

    You can reach TCL Support here: https://support.tcl.com/us or at 1-877-300-8837.

    Thank you for your understanding.


    All the best,
    Kariza

    • Tavyn's avatar
      Tavyn
      Reel Rookie
      4 years ago

      No. This is a Roku brand remote I purchased separately for $20. “Roku Voice Remote With TV Controls” “Works with Roku TV.” Unfortunately right now it’s a paperweight.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Tavyn

        Thanks for the response.

        Please reply here with the serial number of the TV on where you are using the device. It can be found by navigating to Settings > System > About. 

        Once we have the information needed, we'll be able to forward it to our support team for further assistance.


        All the best,
        Kariza

  • GIT's avatar
    GIT
    Channel Surfer
    2 years ago

     Streaming Stick 4K - Model3820X SN: SOBY422SMLGJ will not pair. Did all the due diligence checks including batteries etc. No luck either on another TV with a same type of Streaming stick. Please help! Thanks! GIT

    • RokuAnjelie's avatar
      RokuAnjelie
      Community Moderator
      2 years ago

      Hi GIT, 

      Welcome here to the Roku Community!

      Thanks for bringing the remote issue to our attention. We would be more than glad to help you out with this. 

      • What troubleshooting process have you done so far?
      • May we know how you are powering your streaming stick is it a plug on the wall outlet or directly to a TV USB port?

      With more detailed information, we can assist you further.

      Thanks,

      Anjelie

      • GIT's avatar
        GIT
        Channel Surfer
        2 years ago

        I'm using a streaming stick that plugs into a USB.

        Troubleshooting:

        1. I switched out the problem streaming stick (#1) with other working streaming sticks. 
        2. The Green light on the remote for streaming stick #1 will not come on. I've added new batteries
        3. I have more than one streaming stick for years so I'm very familiar with how they work.
        4. I've also ruled out the TV. Other streaming sticks work on the same TV.

        Thanks!