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BobInNashville's avatar
BobInNashville
Reel Rookie
3 years ago

Voice Remote Suddenly Dead

My Voice Remote controller has performed flawlessly for several years, up to this morning. I went out for a few hours, returned, hit the Power button as usual. Again as usual, my home screen came into view, with all my channels displayed. But now, when I tried to scroll to one of those channels, nothing happened. No scrolling, no volume control, completely nothing. I replaced the AA batteries; no change. Unplugged the streaming device, counter to 10, plugged back in; no luck. I checked my Account to see if I'd missed a payment; turns out I'm up to date. And now the Power button has stopped working, so no TV at all. Suggestions? Thanks!

remotes

7 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Your account has absolutely nothing to do with the remote working or not.  The TV controls (power and volume) have nothing to do with the Roku controls - one set of controls can work while the other doesn't.  Try pairing the remote again - disconnect the power to the Roku device and then press and hold the pairing button on the back or inside the battery compartment until the light on the remote starts flashing (if there's no pairing button, press and hold the two buttons at the top of the remote - Home and Back).  Once the light is flashing, reconnect the power.  If it's a Roku TV, turn it on with the power button (all TVs have a power button somewhere).  It should restart and pair to the remote.

    • BobInNashville's avatar
      BobInNashville
      Reel Rookie
      3 years ago

      After unplugging the device & finding no Pairing button, I pressed the Home & Back buttons as you advised. After about 20 seconds of simultaneous pressing with no result whatsoever, I gave up. If only I could talk or chat with a Roku rep in real time!

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        3 years ago

        Hi, BobInNashville,

        Thanks for posting in the Roku Community!
        We appreciate you bringing this to our attention. We have passed along your concern to the Support Roku team. Please check your email from time to time since they will follow up and assist you further.

        We appreciate your patience and understanding in the meantime.
        Best regards,

        Eunice