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Saggyg27's avatar
Saggyg27
Newbie
11 months ago

VOICE REMOTE PRO WON'T CHARGE

S.O.S

I originally purchased Feb 1st 2024, that remote was faulty. Received a new one and the charging port seemed kind of loose but it charged. I've only charged it 3 times, I'm the sole user, i.e no kids nobody, and it's never been dropped or anything. I've tried everything, red everything of course called and I'm EXTREMELY FRUSTRATED 

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1 Reply

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    11 months ago

    Hello! Saggyg27,

    Thank you for posting in the Roku Community! 

    We appreciate you notifying us about the issue with your Roku remote's loose charging port. We are happy to help you.

    Please check your inbox. We have sent you a private message to request additional information and to further assist you.

    Thanks,
    Arjiemar