Forum Discussion

tmsmovies's avatar
tmsmovies
Newbie
2 years ago

Voice remote pro won't charge

I bought my Roku 4K one month ago and I saw the battery level was at 10% so I plugged it in to recharge it.  I never got a green light on the back of the remote.  I tried four different cables.  I tried three different chargers.  I tried plugging it into my computer overnight.  I have tried many different plugs.  I have seen on the Voice remote Pro thread that there is a problem with many of the these remotes and they are not being addressed.  I would like a replacement that actually works please.  tms#Voiceremote pro

remotes

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    We're grateful to have you here in the Roku Community, tmsmovies!

    Thanks for raising your remote concern with us. 

    We'd like to discuss this with you through PM because we may need to ask for further personal information. Kindly select my username and choose "View Profile." You will then be prompted at my page and kindly choose "Send this user a private message" on the right side.

    We'll be looking forward to your message!

    Thanks,
    Carly