Voice remote pro won't charge

My fairly new roku pro voice remote will not hold its charge, no matter how long I charge it.  In fact it will not go above 10% worked beautifully for a few weeks now it will not charge. No easy way to "in warranty"  replace batteries if it eaven has replacable batteriies. I don't want to pull it apart but foe the money I paied the remote should work perfect. And that is a fact 

I love the other Roku products but this is ridiculous. They will ask you for model and serial number and then do nothing about it like for the rest of us. Take no responsibility for putting out a faulty product. Too bad because I'm on board with Roku otherwise. Even been suggesting them above Apple TV products until now. Good luck.

This is what I did, and haven't had a problem since. Plug and unplug the cord rapidly 10 or 15 times, be sure the light comes on then pull the cord out, did that several t8mes, the remote has been charging and holding a charge with no issues so far. Hope this helps.

I’ve had the same issues. After a long and asinine conversation with Roku chat support they agreed to send me a new voice remote Pro. They sent a regular voice remote. After another repetitive conversation with chat support they acknowledged they sent the wrong remote and told me they were shipping another immediately. That conversation was thee weeks ago and I have not received the new remote. When I contact support now they give me a USPS tracking link that shows the package being transferred between local USPS distribution centers since February 17th without ever reaching “out for delivery” status.

I’ve been a Roku user from the beginning. I was a beta tester for the Roku Netflix streamer before it’s public release when all it did was Netflix. This is by far the worst customer service experience I have had with the company in the 10 plus years I’ve dealt with them. It is really disappointing.

I am having the same issue with my Roku voice pro not taking a charge,this technology is decades old I don't understand why Roku dropped the ball furthermore, Roku should recall all these devices and make it right.

Bought my voice pro about 2021, lost charge plugged it in and green charge light flashed on and off then nothing. I set it aside, very upset but used original remote for 2 yrs. That one broke, then found the pro I’d stashed away and it’s still not working. Doing the same thing as others on this thread

I’m having the same problem. This is the third remote I’ve purchased and now all of a sudden it won’t charge anymore. No green light at all. I want it replaced

Hi Danny, 

yes it came in a pack with my roku 4K. Where can I find the serial number/ID number? I can see MAC address, firmware version, voice capture FW, and model. 

i wonder if RokuDanny-R knows irene has been using his account to field tech support questions?

I have also tried several ways.  Tried using the usb cable with the computer; tried several connectors to the wall outlet.  Tried pressing and holding down the pairing button and yet the remote will not charge.  I originally gave it a great review, but then I found with some time, that it started charging less and less.  I would always try to re-charge when it told me it was low.  Finally, it will not take a charge.  I don't know what to do?