Hi, Mateo4sho
Welcome to the Roku Community.
We appreciate you for sharing with us your concern regarding your brand-new Roku Voice Remote Pro (2nd Edition) that does not work from Amazon, and we're here to refer you to the right support to get your remote replaced.
If you have bought a defective Roku device from Amazon, Amazon's replacement policy allows customers to exchange damaged, defective, or broken items for free. Customers must return the original item by the given date to avoid being charged for both items.
To get assistance, you contact their support team at Amazon Customer Service: Help & Contact Us
We hope this will be sorted out soon, and let us know if you have further concerns or inquries.
Thanks,
Kash
