Forum Discussion

CGC's avatar
CGC
Reel Rookie
2 years ago
Solved

Voice Remote Pro v.2.- Charging

Received my new remote yesterday.  It has been changing for over 20 hrs.  White light blinking still.  Occasionally, the light goes out but I can watch it a while and it starts blinking white again. ...
remotes
  • RokuRhea-V's avatar
    RokuRhea-V
    3 months ago

    Hey Itasarah​ 

    Sounds like you have the Roku Voice Remote Pro. The green light flashes when you press the pairing button or plug it in to charge. If it’s working with your Roku, responding to voice commands, charging well, and letting you use private listening, then it’s all good!

    Let me know if you run into any problems! 

    Roku Community Team

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Thank you for posting here in the Roku Community, CGC!

We appreciate your interest in using your Roku Voice Remote, 2nd edition. Rest assured, we are here to assist you with any questions or support you may need.

To begin, please review the following tips about charging your voice remote.

  • Your Roku device displays an on-screen message when the rechargeable lithium-ion battery in your remote is getting low on power
  • Your voice remote can be used while charging
  • The status light flashes slowly when charging and turns solid when complete

After charging the remote completely, pair it with your Roku device or TV. Then, follow these steps to restart your streaming device.

  1. Remove the power cable from your streaming device
  2. Wait at least 5 seconds
  3. Re-connect the power cable
  4. Wait for your streaming device to power on, and the Home screen to appear on your TV
  5. On your remote, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

If you have the Roku mobile app installed, or another Roku remote that works with your streaming device, use the following steps to put your device into pairing mode from the Settings menu.

  1. Press Home on your working remote or from the Roku mobile app
  2. Scroll and select Settings
  3. Select Remotes & devices
  4. Select Add devices
  5. Select Remote
  6. Select Continue
  7. Follow the on-screen instructions to pair your voice remote 

Note: Roku Voice Remote Pro (2nd edition): From empty, a full charge takes 5.5 hours and typically lasts 3 months.

Hope this helps!

Thanks,
Jharra

CGC's avatar
CGC
Reel Rookie
2 years ago

Thanks Jharra. 

I finally gave up charging the new remote.  I removed the batteries from the remote that was paired and paired the new remote without incident.  

Once in Roku settings, I checked the battery strength.  It was 95%, this after charging for over 24 hours.  I never observed anything but the white LED quickly flashing.  So, I have just been using the remote, and it is working fine. I just worry about the charging situation.  I would feel better if it charged properly and I saw that lovely green LED. 

 

Thanks,

Chris

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Thank you for keeping us informed, CGC!

    We suggest using a different charger to determine if it improves the situation. If you encounter any further issues with your Roku remote, please don’t hesitate to reach out.

    You can send me a private message by selecting my username, clicking on "View Profile," and then choosing "Send this user a private message" on the right side of the page. We’re here to help!

    Best regards,
    Jharra

    • CGC's avatar
      CGC
      Reel Rookie
      2 years ago

      Hi Jharra,

       

      I did indeed try a different charger and there was no difference.  

      Chris

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Thanks for the update, CGC!

        We appreciate your patience and would like to assist you further. At your convenience, please check your email, as we have sent you a private message to provide additional support.

        Thanks,
        Jharra