Forum Discussion

Smschwentner's avatar
Smschwentner
Newbie
2 years ago

Voice remote pro turns up the volume on private listening without headphones connected

I have a voice remote pro rechargeable. A few nights ago, the volume buttons only control the volume for private listening and not the tv.  There are not headphones attached to the remote.  I have restarted the Roku player, unpaired and paired the remote, and have charged it also.  Any ideas?  It was purchased in May of 2023

remotes

1 Reply

Replies have been turned off for this discussion
  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Smschwentner,

    Thanks for bringing this concern to our attention.

    May we know what Roku device this remote pairs with? What is your device's current OS version? (You can check through Settings > System > About.) Lastly, is there a certain remote percentage when you observe the issue occurring?

    Please keep us updated.

    Regards,
    Janadee