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Nicole2526's avatar
Nicole2526
Newbie
11 months ago

Voice remote pro only works while plugged in

Just got this remote maybe 3-4 months ago and then suddenly it stopped working last week. Tried charging it but it doesn't seem to hold a charge and the light in back flickers and sometimes flashes. I tried new cords, different outlets, and reset it by holding the pairing and home button at the same time and so far nothing changed. It just won't work unless it's plugged in. What can I do to fix this?

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1 Reply

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    10 months ago

    Hello! Nicole2526,

    Thank you for your post on the Roku Community!

    We're sorry to hear that you're experiencing issues with your Roku Voice remote Pro not holding a charge, and we appreciate your efforts in trying some troubleshooting steps to resolve the issue. We're happy to assist.

    Have you tried it with a different USB charger?

    Please check your inbox. We have sent you a private message to ask for additional information and to assist you further.

    Thanks,
    Arjiemar