Voice remote pro not holding charge
Same problem, I can recharge the remote and sometimes only last an hour.
Forum Discussion
I AM HAVING THE SAME ISSUE. ONLY TIME IT WORKS NOW IS WHEN IT IS PLUGGED INTO WALL! Did work great but not anymore!
My roku pro just died again. Had a full charge and 30 minutes later charge was DEAD. Like you I have to keep it plugged in for it to work. I am demanding a new one.
Hi Gpetburg,
Thanks for your post.
Sorry to hear that you're having this experience. It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would be best able to assist you moving forward.
We appreciate your patience in the meantime.
Regards,
NimfaOk, so the question I have is. . . when will Roku finally acknowledge that this is a FAULTY REMOTE DESIGN, instead of blaming the users for it not holding a charge? Love the sustainability concept. Roku is a good product but they missed the mark on this one.
Hi Seshultz55,
Thanks for your post.
We're here to help. When you attempted to charge your voice remote do you see a light flashing at the back? If the status light does not begin to flash within a few seconds, try an alternate charging cable and power adaptor. Remember to use the Roku-provided micro-USB cable that came with your voice remote for the best results. If you are still having issues, please restart your device and try again.
Still no dice? Please provide the serial number of your Roku device paired to your Roku remote from Settings > System > About. So we can assist you further.
Regards,
NimfaI've been having trouble with my remote keeping charge, but last night, it quit working even when it was plugged into the wall. I finally unplugged it and had to use my tv remote to turn off my tv. This morning I decided to give it a try, it turned tv on and I asked about the charge and it said 100%! I just tried it again at 3:30 pm, and it says it is 99%. I ordered a replacement on Roku site last night, almost wishing I hadn't now, but I'm wondering if you could possibly know why I would have that issue, works, doesn't work, sometimes, etc? I used the chord that was sent with it for charging. Mainly, my bedroom tv (it is hooked to) is used only in the evenings. To RokuNlmfa-C, yes, it does flash green light as soon as I plug it in. Thank you for responding.
Same here and cord is short. Roku needs to fix this. Try a diffrent usb wall plug in.
This site is terrible, can’t tell if I am replying to your message or back on my original message???. Same here and cord is short. Roku needs to fix this. Try a diffrent usb wall plug in.
