Voice remote pro not holding charge
Same problem, I can recharge the remote and sometimes only last an hour.
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17 Replies
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Original post:
I had this same problem and then I decided to pry the remote open and unplug the battery from the chipset entirely.. I unplugged it and replugged it a few times and a few of those times I plugged the charger in just to see what would pop up on the screen. After a few times of doing this it actually started to charge again. I'm not even sure what the problem was.. maybe there was some dirt in the 3pin connector for the battery.. maybe the pins popped out and weren't seated correctly after the remote had taken some abuse..
I'm not sure. I would guess the last one though. I guess it makes sense that the pins could pop out. There's really nothing holding them in place besides friction. By that I mean there's no clip to hold the connection down. If anyone tries this and it works, let me know!
reply to my original post:
I see many more people with this same issue but it seems no one has tried this trick. After doing this mine works completely fine now. If any of you are a bit handy and can use a screwdriver and get into the remote (as absolutely ridiculous that is) to fix it, I sincerely hope you try it and it works for you as well. Let me know how it goes!
How exactly did you pry the battery less remote open? Mine will not hold a charge either . Nothing to lose by trying ur method to reseat internal battery into chipboard.. Please LMK
ANIMULL
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we thank you.Hi Animull
Thanks for the post.
Could you tell us more about the issue you're experiencing? What are the troubleshooting steps you've tried? Please also provide us with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself.
We look forward to your response.
All the best,
Kariza
I am having the same problem.
Hi Susan123,
Thanks for reaching out to the Roku Community.
We're here to help. Could you walk us through the issue you are seeing? What are the steps to replicate the issue? Have you done any troubleshooting steps to resolve the issue?
With more detailed information, we will be able to assist you further.
Regards,
Nimfa
Hi Gpetburg,
Thanks for reaching out to the Roku community!
If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with the Roku Voice Remote Pro so we can assist further.
Please keep us posted.
Best regards,
MaryI AM HAVING THE SAME ISSUE. ONLY TIME IT WORKS NOW IS WHEN IT IS PLUGGED INTO WALL! Did work great but not anymore!
My roku pro just died again. Had a full charge and 30 minutes later charge was DEAD. Like you I have to keep it plugged in for it to work. I am demanding a new one.
Hi Gpetburg,
Thanks for your post.
Sorry to hear that you're having this experience. It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would be best able to assist you moving forward.
We appreciate your patience in the meantime.
Regards,
Nimfa
Hi Seshultz55,
Thanks for your post.
We're here to help. When you attempted to charge your voice remote do you see a light flashing at the back? If the status light does not begin to flash within a few seconds, try an alternate charging cable and power adaptor. Remember to use the Roku-provided micro-USB cable that came with your voice remote for the best results. If you are still having issues, please restart your device and try again.
Still no dice? Please provide the serial number of your Roku device paired to your Roku remote from Settings > System > About. So we can assist you further.
Regards,
NimfaI've been having trouble with my remote keeping charge, but last night, it quit working even when it was plugged into the wall. I finally unplugged it and had to use my tv remote to turn off my tv. This morning I decided to give it a try, it turned tv on and I asked about the charge and it said 100%! I just tried it again at 3:30 pm, and it says it is 99%. I ordered a replacement on Roku site last night, almost wishing I hadn't now, but I'm wondering if you could possibly know why I would have that issue, works, doesn't work, sometimes, etc? I used the chord that was sent with it for charging. Mainly, my bedroom tv (it is hooked to) is used only in the evenings. To RokuNlmfa-C, yes, it does flash green light as soon as I plug it in. Thank you for responding.
Same here and cord is short. Roku needs to fix this. Try a diffrent usb wall plug in.
