Forum Discussion

MajorRexHavoc's avatar
MajorRexHavoc
Binge Watcher
3 years ago
Solved

Voice Remote Pro not holding charge.

I have a Roku Ultra 4802X which came with the VERY annoying rechargeable remote. So far, for the several months I have had this unit, my wife and I, or friends over, have had to forgo movie night or ...
remotes
  • renojim's avatar
    renojim
    3 years ago

    I have a couple of pro remotes and have never seen that problem, so it's not universal.  You might try to contact support at https://support.roku.com/contactus to see what they have to say.

    The 4802 definitely has an IR sensor, so I don't know what the problem is there.  I would suspect the remote if you haven't verified it works on another device.  You can also use the app on your phone/tablet as a remote in a pinch.  Only sticks (that plug directly into an HDMI input without the need for a cable) don't have IR sensors.

    Roku Mobile App - Free for iOS® or Android™ | Roku

MajorRexHavoc's avatar
MajorRexHavoc
Binge Watcher
3 years ago

Thanks for the info. Glad to hear it’s not a regular issue, but still think a remote that can go dead with no way to use the device is a bad design. Although I was unaware there was a way to use the phone app as a controller, so I can check this issue off the list. Thank you. 

I did check that the IR remote is sending IR codes by shining it at my phone camera and observing the LED. (I have two old remote, both flashing the LED and neither controlled the Rojku.) Unless the IR receiver is on the back of the unit, they did nothing. They are from an early unit. Maybe just too old?

I’ll give Service a try again. I went there before and I could not find a way to reach a real person, always pointing me at useless info for this issue or asking me to check the forum.  Still think I might buy a regular voice remote as a backup. 

Thanks for your reply. 

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
3 years ago

These extra Roku IR remotes wouldn't happen to be Roku tv remotes? Do they have power button and volume keys? Roku tv' s use a completely different IR code then stand alone Roku's like the Ultra. 

  • MajorRexHavoc's avatar
    MajorRexHavoc
    Binge Watcher
    2 years ago

    Well, that is a good question. A buddy said he had two old Roku remotes and dumped them on me. Now that I look closer (they are very similar) I see volume keys on the side, so I suspect these are both TV remotes. Sigh. Another mystery solved.