Forum Discussion

Dsoucy14's avatar
Dsoucy14
Reel Rookie
2 years ago

Voice remote pro not holding a charge

Hi there - having an issue with Voice Remote Pro not holding a charge.   I’ll plug it in and let it charge for 24 hours - and as soon as I disconnect- it shows that remote needs charging! this has...
remotes
Emissary35's avatar
Emissary35
Roku Guru
2 years ago

I am having the exact same problem. I plug in my Voice Remote Pro to charge, it will quickly jump to 100% charge within a few minutes, so it looks like it's fully charged. But then as soon as I disconnect the charging cable the charge indicator drops from 100% full down to about 96% or lower.

So I will plug it back in and the charge level will jump to 100% again, I unplug it and it drops back down to the mid 90% range again. I'll use the remote for a few hours and then suddenly the remote is down to around 87% full. I think these remotes are defective and they need to be replaced, the rechargeable batteries inside these remotes seem to be flawed.

I have complained about this exact thing on multiple remote topics since the beginning of January and so far I have gotten no help from Roku at all.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Dsoucy14,

    Greetings from the Roku Community!

    We will be more than happy to investigate further with this issue that you had. May we know if this is the original Roku remote, along with the Roku device?

    We'll wait for your response.

    Thanks,                                                                                                                                                John

    • Dsoucy14's avatar
      Dsoucy14
      Reel Rookie
      2 years ago

      Hi there - this is both the original Voice remote & streaming stick.

      How can I get a replacement remote?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Emissary35,

        Thank you for the post!

        We understand you're having a problem with the Roku Voice Remote Pro. We're happy to assist you further. May we know what troubleshooting steps you have taken so far?

        We'll wait for your response.

        Thanks,                                                                                                                                                  John

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Emissary35,

    Thank you for posting here in the Roku Community!

    We apologize for the inconvenience that it has caused you, and this is not what we aim for. We always aim to provide our customers with the best streaming platform and ease of use when using our products.

    Please be aware that currently, our appropriate Roku team is still investigating this issue that you had with the Roku remote.

    Your extended patience and understanding are much appreciated.

    Kind regards,                                                                                                                                      John

    • Emissary35's avatar
      Emissary35
      Roku Guru
      2 years ago

      RokuJohnB 

      And how much longer is it going to take to 'investigate this issue'? My Voice Remote Pro is defective, it will not charge all the way to 100% and the charge decreases rapidly, it's never shown 100% charge ever with the charging cable disconnected. How about sending me a remote that actually works the way it's supposed to!