Hi there -
having an issue with Voice Remote Pro not holding a charge.
I’ll plug it in and let it charge for 24 hours - and as soon as I disconnect- it shows that remote needs charging!
this has been going on for months - and I’m ready to throw it out.
Voice Remote Pro RC795
Firmware - rtn.4246
MAC address 20:EF:BD:EC:ED:D8
Streaming Stick 4K+
SN: X01700KX4YDW
Software version 12.5.5 •build 4174-CU
Device ID S09T421X4YDW
I am having the exact same problem. I plug in my Voice Remote Pro to charge, it will quickly jump to 100% charge within a few minutes, so it looks like it's fully charged. But then as soon as I disconnect the charging cable the charge indicator drops from 100% full down to about 96% or lower.
So I will plug it back in and the charge level will jump to 100% again, I unplug it and it drops back down to the mid 90% range again. I'll use the remote for a few hours and then suddenly the remote is down to around 87% full. I think these remotes are defective and they need to be replaced, the rechargeable batteries inside these remotes seem to be flawed.
I have complained about this exact thing on multiple remote topics since the beginning of January and so far I have gotten no help from Roku at all.
Hi there - this is both the original Voice remote & streaming stick.
How can I get a replacement remote?
Hi Emissary35,
Thank you for posting here in the Roku Community!
We apologize for the inconvenience that it has caused you, and this is not what we aim for. We always aim to provide our customers with the best streaming platform and ease of use when using our products.
Please be aware that currently, our appropriate Roku team is still investigating this issue that you had with the Roku remote.
Your extended patience and understanding are much appreciated.
Kind regards, John
And how much longer is it going to take to 'investigate this issue'? My Voice Remote Pro is defective, it will not charge all the way to 100% and the charge decreases rapidly, it's never shown 100% charge ever with the charging cable disconnected. How about sending me a remote that actually works the way it's supposed to!
