Voice remote pro not charging

Hi Amass,

Thanks for posting in the Roku Community!

In order to assist further, we need to request for required information. Can you please provide us with more specific information about the issue you are experiencing? What Roku model and serial number are you connecting to the Voice Remote Pro? Have you made sure to unpair the original remote from the device? This common mistake can lead to a lot of confusion about which remote is actually having an issue. Lastly, what are the exact steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

RokuMary-F 

All I ever see you and other Roku employees contribute, is to tell people to send all their specifc info. and the "support team will be able to assist further".  Yet it appears the team never does, as I never see any of the issues addressed by the support team, here in the forum. Why constantly tell people to send in information, yet the same problems go unsolved? This is no better than trying to deal with a phone agent, who only knows to read from their manual, and never offers anything else, like how to fix an issue. 

And I notice some of your responses say that once a user posts their SN & other info, a support person will contact them via email. WHY???  Why not post solutions in the community, so EVERYONE with the same issue can benefit? Although, I question whether anyone actually gets solutions sent them via email, either, or some of the posters helped, would post what solved their issue... Where is actual "support" given? Anywhere?

StevenCee 

Roku isn't going to roll a truck to fix a problem with remote, it isn't a cable company. When there's a problem with remote the only fix is a replacement. That means identifying the posters via private information that shouldn't be posted publicly. Why more people post that the new remote cleared up the problem, that's on them, not Roku. 

My Voice remote will not charge pass 27 % and it's about 1yrs old. it seems like no one has an answer 

They had no problem selling it,  Now that there's a problem where is the fix

Hi kfkboys,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you via email.

We appreciate your patience in the meantime.


Best regards,

Mary

Hi World5513,

Welcome to the Roku Community!

We're sorry to hear that you're having this experience. Can you please provide the serial number of your Roku device that is paired with your Roku remote from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Please keep us posted with the details.


Best regards,
Mary

Serial # X00300HED8WW

Hi World5513,

Thanks for keeping in touch and providing the additional information.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

RokuMary-F  What is the point of a user community, if people's issues are resolved via private emails from Roku Support, and not posted publicly?  We should just contact support directly, if that's even possible, and not bother posting here, if that's the way problems are solved, no?

my remote is also not charging, plz advise what to do next.

Thanks

Hi aanchalsmg,

Thanks for posting in the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with your Roku remote and what troubleshooting steps have you taken so far to try to resolve the issue.

We look forward to hearing from you and assisting you with your needs. Thank you!


Best regards,
Mary

I left it charging for three days and it actually took a charge.  Went up to 100% 

I just left it plugged in for 4 days and for some reason it is fully charged. I don’t know why but it’s fully charged.