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  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    4 years ago

    Just give the SN # of the Roku device its paired with. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Sashaax3,

    Thanks for posting in the Roku Community!

    If this issue is not resolved with your Roku remote not charging, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device and the model of the Roku remote so we can assist further.

    Please keep us posted.


    Best regards,
    Mary

    • Sashaax3's avatar
      Sashaax3
      Channel Surfer
      4 years ago

      Hi Mary, 

      I plug in the usb charger and one remote does not charge at all and the 2nd remote, the charging light flickers consistently and does not charge. I cannot locate the serial number but I have the original packaging and receipt. 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi Sashaax3,

        Thanks for following up.

        Kindly provide the serial number of the Roku device that is paired with the Roku Remote Voice Pro as well as the model of the Roku remote.

        Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


        Best regards,
        Mary