Forum Discussion

EllisDen's avatar
EllisDen
Channel Surfer
2 years ago
Solved

Voice remote Pro Mic not working

I am yet another person whose voice remote pro mic has stopped working. Restarted the roku, repaired the remote. The mic on the remote has just stopped working.

 

And I don't have the message icon in order to send someone a message. Why do they make this so complicated

remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi Community users! 

    We believe we've resolved the recent issue that caused problems for some users. Please try using the Roku remote mic again and let us know if it's working for you now. Feel free to contact us if you continue to experience difficulties. We are here to assist with any remaining problems.

    If you are still experiencing this issue, go ahead and start a new thread or shoot me a PM. This discussion will be closed, and this post will be marked as solved. We appreciate your patience and thank everyone who reported this.

    Happy Streaming! 💜

    Thanks,
    Roku Community Team

33 Replies

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! EllisDen,

    Thank you for your post in the Roku Community!

    We appreciate you contacting us about the non-functioning mic of your Roku Voice Remote Pro and are pleased to assist you.

    Follow these troubleshooting steps to fix issues with your Roku voice remote. Detailed instructions on how to perform each step are in the sections below. After performing each step, test your remote with your streaming device before continuing to the next step.

    1. Reboot your voice remote
    2. Reboot your streaming device
    3. Replace or recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device

    You can use the Roku mobile app to control your streaming device while you are troubleshooting your voice remote.

    For more detailed information on how to fix your Roku Voice remote, please check this out here.

    Learn about the voice commands you can use with your Roku streaming device and what to do if a voice command is not recognized.

    Thanks,
    Arjiemar

     

     

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thanks for keeping us posted, EllisDen.

        May we also know what specific Roku TV/player this remote is currently paired to? Also, is this the remote that came with it?

        We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the voice command feature to see if this will make any difference.

        Let us know how it goes and we'll go from there.

        Best regards,
        Carly

    • capone20's avatar
      capone20
      Newbie
      2 years ago

      I have the same problem with the voice remote, It worked fine until the last update

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here in the Roku Community, capone20!

        Thank you for reporting. We'd be happy to investigate your concern and help you find the best resolution so you can use your Roku remote again. 

        If you are having the same issue as posted above and confirmed it is happening on a Roku Voice Remote Pro, kindly provide us the details requested by RokuERey above. 

        Best regards,
        Carly

  • spring1's avatar
    spring1
    Channel Surfer
    2 years ago

    We had 2 remotes - voice command working great for years. Suddenly they both stopped a week or so ago. Ordered new remote - set it up this AM and it DOESN'T WORK EITHER!!!  We tried everything many times  HELP

    1. Reboot your voice remote
    2. Reboot your streaming device
    3. Replace or recharge the batteries in your voice remote (no batteries in 2 of our remotes) 
    4. Re-pair your voice remote to your streaming device
    • spring1's avatar
      spring1
      Channel Surfer
      2 years ago

      when I press the voice button, it beeps twice - says Something went wrong 

      please HELP 

      • spring1's avatar
        spring1
        Channel Surfer
        2 years ago

        Also, I tried pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the voice command feature to see if this will make any difference.

        "hands free" has never worked because we have to use the "IR TV setup" - but the microphone button has worked on all remotes in the past - and as I noted, we just set up a brand new remote we bought from you all and the voice command doesn't work on it eit -- this is so FRUSTRATING!!

        Any help appreciated

  • sundial5924's avatar
    sundial5924
    Channel Surfer
    2 years ago

    I set up my roku streaming device on May 26, 2024.  A few days ago the microphone on the remote stopped working.  I followed the 4 steps on the support website (uninstall and reinsert existing batteries, reboot streaming device, put new batteries in remote after reboot, pair remote again to TV) to try to solve the issue and that did not work.  I reset my wifi to see if maybe the signal needed a boost.  Still a problem.  I speak into the remote with the microsoft button pushed down and I either get nothing or an orange circle that says something went wrong, try again.  It worked fine until a few days ago.  I tried it while on home screen and while in an app and it does the same thing.  

    Is there anything else I can do with the Roku tv remote to get the microphone to work again? 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Thank you for posting here in the Roku Community, sundial5924!

      We appreciate you letting us know about the issues you've encountered with your Roku remote's voice command feature. We'd be happy to help you resolve this. 

      Rest assured that we will coordinate this with our Support team for additional reinforcement. That said, I will contact you via Private Message to gather further personal details to proceed to the next step.

      In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku Streaming Stick 4K, which has a voice command feature. 

      Best regards,
      Carly

      • Drmwndr3's avatar
        Drmwndr3
        Newbie
        2 years ago

        Soooooo my microphone option on the remote magically stopped working today. When it's pressed and held, an orange circle pops up and says something went wrong. I Also did all the "fixes" with no luck. The microphone remote has worked great until now. Did anyone ever get an answer to how to make it work again?

  • ButchieBoy4's avatar
    ButchieBoy4
    Newbie
    2 years ago

    I see this issue reported 4 years ago with no solution but nothing recent.  Voice command immediately gives error "Something went wrong. Try again."  Tried rebooting remote, rebooting device, re-pairing.  Help!

    • Joa328's avatar
      Joa328
      Newbie
      2 years ago

      Every time I say “hey Roku” or use the microphone button on the remote, I get an error “something went wrong, try again later”. I’ve tried EVERYTHING. Restarting Roku, repairing the remote, charging the remote, reset my network, etc etc etc. 

      Any other ideas? 

      • ebustos's avatar
        ebustos
        Newbie
        2 years ago

        Having exact issue with voice command after ongoing attempts. Also looking at multiple YouTube troubleshooting videos. Ideas? The "Something went wrong--try again later" error message has been continuous for over a week. All ideas welcome!

    • Marziss's avatar
      Marziss
      Reel Rookie
      2 years ago

      Same problem spent 2 hours with TLC TV ......HAD TO DO A FACTORY RESET IT WORKED!! PAIN IN THE **bleep** ...MAKE SURE YOU HAVE ALL YOUR USER AND PASSWORDS FOR ALL YOUR APPS GOOD LUCK