Voice Remote Pro compatibility question
I bought a Voice Remote Pro for my Roku Ultra 4660X2. It pairs fine, but it will not control TV sound. I bought it bought it because it has a mute button my original Roku remote did not have.
When I try to setup the remote it pairs fine. When it goes to setup controlling the TV it finds I am using a Samsung TV. It plays music. I confirm I hear it. Then when the music is supposed to be off I continue to hear it. The routine then goes to codes for presumably other Samsung TVs trying to get a code that works. After 8 or 10 I stopped trying.
Thinking it may be the remote I tried setting it up on a 4802 on the same TV. It setup fine. It appears to be a compatibility issue between the Voice Remote Pro and the 4660 even though the 4660 is listed to be compatible.
Am I missing something?
Hello renojim,
I am not sure I understand your reply. When setting up the remote there are two steps; pairing, setting TV controls. When attempting to setup the voice remote pro to my Roku Ultra 4660 the pairing goes fine, but when I go to setting TV controls it does not.
The TV control setup first plays music and asks you to confirm you hear it. That works fine. I click yes. Next it asks, "Has the music stopped playing" which in my case the music could still be heard. , I click no. It then repeats the process with TV code after TV code with the same results. I continue to hear the music for all codes. Which I guess it means the mute function does not work.
Update- I tried something different and it worked. I noted for all other remotes the very first TV code it tried worked. I tried setting up the Voice Remote Pro one more time. This time when it asked, "Has the music stopped playing?" although I could still hear the music I answered NO anyway so it would accept that TV code. It works. Power, volume up/down, and mute. Go figure.
