Forum Discussion

pupdog's avatar
pupdog
Reel Rookie
10 months ago

Voice Remote Pro 2nd gen voice not working

My Voice Remote Pro 2nd gen's voice functions died. Read other threads, reset, re-paired, removed and re-added, even paired to other Roku products. It detects no voice, hands free or with the mic button pressed. 

I reached out to support chat and was told the remote was not compatible with my Hisense tv, call them, despite it not working paired to a streaming stick 4k or an older Ultra.

The webpage for warranty returns directs me back to chat.

Is there a secret option I'm missing somewhere to get a person that knows what's going on?

remotes

5 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    10 months ago

    pupdog-

    You gave them an "out" by mentioning the Highsense TV, as some incompatibilities with some Highsense models have recently come to light, although not necessarily involving remotes.

    Try getting help again, this time only mentioning problems with your Streaming Stick and Ultra, both of which all Voice Remotes are supposed to be compatible.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    9 months ago

    Hi pupdog,

    Thank you for posting in the Roku Community!

    We see that you're experiencing issues with your Roku remote, and we would like to provide further assistance. Please check your email, we have sent you a private message.

    Thank you for your cooperation!

    Best regards,
    Jharra

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        9 months ago

        pupdog-

        In case there is some misunderstanding..

        "Private message" refers to non-public messages accessed via the envelope icon at the top of the page.