Forum Discussion

Ma75's avatar
Ma75
Channel Surfer
9 months ago
Solved

Voice remote pro 2nd Edition Froze after charge

Purchased this remote in November of 2024 and it has not lived up to its expectations at all...I own another one which has been fine other than having to charge at least every 3 weeks. Yesterday I charged the newer one to 100% and after unplugging from usb, it suddenly FROZE...could not do anything with remote at all...had to reset Roku Tv, which is just a couple months old, yet nothing, remote would not pair, and white light just stays solid.

I found the remote that came with the tv and got it paired but it takes batteries, which why I purchased the new remote.

Tried resetting, etc., but nothing...remote still has white solid showing...

Very disappointed as this remote has NEVER worked up to expectations whatsoever..having to be charged at least every 2 weeks since buying it in November.

remotes
  • Ma75's avatar
    Ma75
    9 months ago

    Everything is taken care of thanks to a great customer service representative who contacted me via email, and later by phone. Best customer service I've had in a very long time and I am very thankful and satisfied with response and action taken!

5 Replies

  • DBe558's avatar
    DBe558
    Newbie
    27 days ago

    I am having the same issues. I purchased the remote in the spring of this year, 2025 and have tried the same troubleshooting steps with the same results

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi Ma75,

    Thanks for posting in the Roku Community!

    We noticed in your post that you're having trouble with your Roku Voice Remote Pro 2nd Edition, which froze after charging. We appreciate the troubleshooting steps you have taken to try to fix it. 

    Please visit your DM as we have sent you a private message for further assistance.

    We look forward to your response.

    Cheers,
    The Roku Community Team.

    • Ma75's avatar
      Ma75
      Channel Surfer
      9 months ago

      For some reason I cannot read your message...I use firefox browser,any suggestion?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        9 months ago

        Thanks for the update, Ma75 

        If you cannot see a message from your inbox here in the Roku Community, I suggest trying a different browser to see any difference.

        Let us know what you find out.

        Thanks,
        The Roku Community Team.