Voice remote not working unless plugged in/charging issue

I am having the same issue. Just got the voice remote pro for my Roku TV. I have paired it. It is fully charged. But won't control my TV unless it is plugged in. Works fine while plugged in. I unplug...

remotes

RokuCarly
2 years ago
Hi Community users,

We're checking in to see if any of you have encountered the following issues with your Roku Voice Remote Pro:

Will not charge

Only powers on when plugged into an outlet

Does not turn on or work

Not holding a charge - This includes cases where the device loses charge within a day or two after being fully charged and unplugged.

If you've experienced any of these problems, here are some steps you can try:

Test with different power outlets, micro USB cables, and USB chargers.

Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. For detailed instructions on how to reset the remote, you can refer to this support link: How to fix your Roku voice remote that is not working | Roku.

Note: We'll mark this post as solved for visibility and as a reference for other users.

If you continue to experience the issue, please inform us and provide any additional information that may assist our team in conducting a more detailed investigation. To improve our assistance, please include the serial number of your Roku device that is paired with your Roku Voice Remote Pro.

Thank you for being part of the Roku community and for supporting us. We appreciate your involvement and recognize the value you bring to our platform. We look forward to your continued participation.

Best regards,
Roku Community Team

Blueyes67

Channel Surfer

2 years ago

Yes I charged it and it said fully charged. I have even tried pairing again several times last night and as i am pairing it, it will work. Then after I have finished pairing it will work for a few seconds then stops. But as soon as I plug it back in and as long as it's plugged in it will work fine. I even went ahead and let it stay plugged in overnight and checked it again this morning before I left for work and still same thing. Unplugged it won't work. Plug it in and it works fine. Totally makes no sense.

RokuTakashi

Community Moderator

2 years ago

Thanks for the response, Blueyes67,

Could you send us a private message here in the Roku Community? We want to collect some information regarding this so we can proceed with the necessary actions.

To send a user a private message, click the icon beside the name, then proceed to visit the profile page. Then, click "Send this user a Private Message".

We look forward to hearing back from you.

All the best,
Kash

DMor16
Newbie
2 years ago
The same rhing is happening to me...left it plugged in for over 24hrs...as soon as its unplugged, nothing
- RokuJanadeeK
  Retired Moderator
  2 years ago
  Hi DMor16,
  
  Thanks for letting us know.
  
  Please send us a PM here; we'd love to assist you with this one, but we'll need further details.
  
  We'll wait for your response.
  
  Thanks,
  Janadee
  - Blueyes67
    Channel Surfer
    2 years ago
    RokuJanadeeK I sent a private message days ago as requested I am still waiting on a reply. But if this is going to be an ongoing issue and sounds like these remotes are junk if I'm not the only one have this problem, I was debating taking it back and just getting another one since no one seems to have a solution. But not if it's just going to happen in the next one. And sounds like it probably will. I even finally just contacted customer support through the chat twice and got completely different answers. I e told me that the remote wasn't working because my TV was a TCL and I needed a TCL remote. Yeah not. Since the site one tells me when I go to be remote page that it is compatible with my TV. And the compatibility chart on the site I found says it's compatible with ALL Roku TV models. Then another one finally just told me the software may be defective and to take it back. But sounds like the remotes themselves are defective. And I really don't want to return and get another one if I'm just going to have the same issue.
- Ahammerle
  Newbie
  8 months ago
  The same thing is happening to my remote
jeffburrage
Newbie
5 months ago
Private messaging is not a help on a public forum that has no other way to solve problems that are the same??
- RokuTakashi
  Community Moderator
  5 months ago
  Hi, jeffburrage
  
  Thanks for posting, and welcome to the Roku Community.
  
  We understand your sentiments, and we're here to provide you with support.
  
  Could you please tell us more about your concern?
  
  The more details that you can provide to us, our team will be able to assist you accordingly.
  
  Thanks,
  Kash
Kimberlywilson
Newbie
8 months ago
Mine is doing the exact same!My pairing button keeps flashing as long as I have it on the charger the remote works perfectly.
- RokuJharra-Q
  Community Moderator
  8 months ago
  Hi Community users,
  
  We sincerely apologize for the delayed response.
  
  If you are experiencing any issues with your Roku Voice Remote Pro, such as difficulty with charging, powering on only when plugged in, not turning on or working, or not holding a charge, please be assured that we are here to provide assistance.
  
  Here are some troubleshooting steps you can try:
  - Test with different power outlets, micro USB cables, and USB chargers.
  - Reset the remote by pressing and holding the Back/pairing button and Home buttons simultaneously for about 20 seconds.
  
  For detailed instructions on how to reset the remote, you can refer to this support on How to fix your Roku voice remote that is not working.
  
  If the issue persists after trying the troubleshooting steps provided, please send me a Private Message with the following details:
  - Serial number of the Roku player this remote is paired to.
  - Is this the remote that came with that device? If not, kindly specify if this is a Roku Voice Remote Pro or Roku Voice Remote Pro (2nd edition).
  - When and where did you purchase this?
  
  To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.
  
  We appreciate your patience and understanding.
  
  Thank you,
  Jharra
  - travisvinje
    Newbie
    7 months ago
    I having the same issue. Remote won't work unless plugged in. I've tried all the troubleshooting and it didn't work.