Voice remote not working unless plugged in/charging issue

I have a rechargeable voice remote that will not function unless it is plugged into the charger.  It was working fine this morning. My son turned the TV off and came back in 20 minutes later and it wouldn't connect.  

I plugged it into the charger thinking it might be low, but the screen immediately showed 100% battery. It works fine when plugged in, but is a brick without an exterior power source.

I've gone through the troubleshooting steps while plugged in with no luck.  I can't go through them without being plugged in because no lights light up without being plugged in.  

Any ideas without replacing a remote that is less than a year old?

I found the issue with mine that was doing this...I took the remote apart because I knew it had to be battery related. Once I got it apart and checked it the ground wire [negative/black wire] was broken lose from the battery board. I very carefully resoldered it to the board with my soldering iron and wahlahhh...fixed! Hope this helps somebody. Please don't attempt if you aren't comfortable soldering because lith batteries are pretty dangerous!

I'm having the same problem. I plug it in to the USB and it works but it flashes on screen 100% battery over and over again. I unplug it and it doesn't do anything. Is it just a battery issue? How can I replace it?

Thanks, for any help.

I have 3 of these remotes and all three of then are doing the same thing. Won't hold a charge, turn off immediately upon unplugging, and have to stay plugged in to charge. That's almost $100 I've spent on remotes that now are basically useless and have become wired tv remotes. This helps with not losing them since they're tether to an outlet in order to be used. It's also annoying because the battery level pop-up box continuously pops up while the remote is plugged in. As soon as it's unplugged from a power source it stops. I've had these remotes going on 2 years and all 3 went down at the same time. I won't be giving any more money for new ones since it seems it's still a problem. I've done all the prompts to "fix" the problem but shocker they're all still broken.

Hi Blueyes67,

A warm welcome here in the Roku Community!

We appreciate you sharing your concern with us. Rest assured that we'll help you with this. May we know how many hours you have charged your Roku Voice remote pro before using it? Also, are you seeing any battery icon appearing on your screen? If so, does it prompt a full battery icon? A full or empty battery icon indicates the status of your remote's battery.

Please keep us posted so we can proceed with the necessary actions to address this issue.

All the best,
Kash

I have the same problem with my voice remote pro. It's been working without issue for months and fully charged. The only way I can get it to control TV volume any more is plug the remote into the charging cable. Repairing the remote only fixes the problem for a few seconds, then it must be charging in order to control volume. 

Nobody else provides a real answer to this so I'll post an actual solution.

I had exactly the same issue with my pro remote.  It worked when plugged in but not otherwise.  The canned answer of re-pairing did nothing.  Nor did rebooting the remote.

So I opened it up and discovered one of the three wires to the battery was broken at the solder joint.

I have the tools to fix this so I used a soldering iron to reconnect the wire and the remote is fixed.

If you don't have those tools or skills the next best thing is to see if you can buy a replacement battery pack online.  Open it up, look for a part number on it and order one.

If your Roku Voice Remote Pro is not working unless it's plugged in, it could be due to several reasons:

1. **Battery Issue**: The battery may not be holding a charge properly. Try replacing the batteries with new ones to see if that resolves the issue.

2. **Charging Problem**: If the remote is not charging properly or holding a charge when unplugged, there may be an issue with the charging cable, port, or internal charging components. Make sure you're using the correct charging cable and try charging the remote using a different power source or cable.

3. **Firmware Update**: Check if there are any firmware updates available for your Roku Voice Remote Pro. Sometimes, firmware updates can address compatibility issues or improve the performance of the remote.

4. **Reset the Remote**: Try resetting the remote to its factory settings. This can sometimes resolve issues with unresponsive or malfunctioning remotes. You can usually find instructions for resetting the remote in the user manual or on the Roku support website.

5. **Contact Roku Support**: If the issue persists after trying the above steps, it's possible that there may be a hardware problem with the remote. Contact Roku customer support for further assistance, especially if the remote is still under warranty. They may be able to provide troubleshooting guidance or arrange for a replacement remote if necessary.

My voice remote pro remote suddenly doesn’t work at all unless usb charger is plugged in.

I’ve tried a few of the solutions in the forum — reset, re-pair — but remote became unresponsive unless plugged in, and the pairing and reset process doesn’t work when charging.

Model: Voice Remote Pro (RC538) — with built-in battery.

Firmware version: rtn.4246

Having the exact same issue and none of the fixes in the pinned solution work