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Handsomeman's avatar
Handsomeman
Reel Rookie
4 years ago
Solved

Voice remote not charging

My remote won't charge past 47%. I've did the button press for 15 seconds and still no change. My daughter and I actually like the remote because it doesn't have a key pad to type in a Channel so using voice commands came in handy. So it's a true disappointment to have such a great concept of a remote to have such a flawed things such as the battery🔋 not holding a charge. Nevertheless the original remotes being directly pointed at the TV to work. Fix the charging and make all remotes voice command because not everyone wants to hold their phone while watching TV. Some to most like to detach from the world when watching 📺 

8 Replies

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  • How long ago did you buy it? And where did you buy it from? If it’s more than a year old it’s not covered under warranty. If you got it within less than a year you can simply fill out a warranty info on the Roku website

     

    https://support.roku.com/article/208757058

    • Handsomeman's avatar
      Handsomeman
      Reel Rookie

      I called and they are sending me a replacement. I just find it discouraging because how do I know if the next remote winds up doing the same over time. 

      • TrooperDada326's avatar
        TrooperDada326
        Roku Guru

        And exactly how you’re charging it? I’m actually using my Apple charging block to charge it. I own 2 Roku voice remote pros. I like them very much for my Roku TV. The remote that comes with the TV from TCL is very generic. Both remotes are over a year old and I have no issues with them whatsoever. I wait till they are about at 30-40% then I charge them back up. Lasts for about 2-3 months on a full charge