Forum Discussion

jonerd's avatar
jonerd
Newbie
12 days ago

Voice Remote Microphone Button Doesn’t Work on TCL Roku TV

Hi there,

 

Here are the details:

  • TV Model: TCL 50S451 (4-Series)
  • Hardware ID: G134X
  • Serial Number: X01200EEGC65
  • Software Version: 14.5
  • Device ID: S0JPD3AEGC65

I’ve tried using multiple Roku voice remotes with this TV (including two different Voice Remote Pro 2nd Gen units and a backup voice remote), and the microphone button has never worked on any of them. No voice commands are registered when I hold the mic button and speak. However, all other functions on the remotes work fine.

What’s interesting is that the “Hey Roku, where’s the remote?” hands-free command does work — the remote hears me and successfully plays the sound. That tells me the microphone on the remote itself is working.

For comparison:

I also have an older Roku TV with a first-gen voice remote, and the mic button works perfectly on that TV — so I don’t believe it’s a user error or defective hardware issue.

So I’m wondering:

  • Does the TCL 50S451 support push-to-talk voice commands via the mic button?
  • Is it normal for “Hey Roku” hands-free features to work, but not the button-activated voice search?
  • If this is a hardware or firmware limitation of the 4-Series, is there any known workaround besides using a separate Roku streaming device?

Thanks in advance for any insight!

remotes
Roku TV

1 Reply

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    11 days ago

    Hey jonerd​

    Thanks for reaching out!

    We are currently investigating this issue regarding the Roku voice remote pro microphone button not working. We appreciate the information provided.

    In the meantime, try the following steps.

    1. Hold the mic button when talking.
    2. Restart the remote by holding the Home and Back buttons for a full 20 seconds.
    3. Re-pair the remote to the TV.

    Hope this helps!

    Roku Community Team