Forum Discussion

lolz's avatar
lolz
Reel Rookie
10 months ago

Voice remote control not pairing to my Roku express device

Remote control connection problem 

So I reset my Roku Express connector thing and the control I had for it broke long ago but I was able to connect the voice control remote back then, but now it doesn't wanna connect since I reset it. I don't know what to do 😬 need help please

3 Replies

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert

    lolz 

     

    And your model number of your Roku express is? If it's a 3700 or 3710 it will never pair with voice remote, since they only accept IR commands. A voice remote first out of box may control the Roku by IR, but it will bother you to pair, and once it is paired it won't be IR only again. 

    • lolz's avatar
      lolz
      Reel Rookie

      Yeah its a 3700, so is there no way I can pair it with any other remote??

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert

        Sorry, but no. If you can get into the Roku menu you won't find option for Remote and other devices just under Network and above themes like all other Roku and express models.