Voice Remote Contantly Reconnecting
On my new Roku Ultra, I'm having a problem where the remote is constantly disconnecting and then reconnecting. I can only use the remote a few seconds at a time. A "Remote Control" notification appea...
Forum Discussion
Same issue for several months now. I will message support but am leaving a comment here so the breadth of the problem is understood.
I also am having the same issues above! As I am channel searching with the remote it stops functioning and then shows on the TV screen the remote battery-power icon 75% then reconnection occurs allowing me to continue to surf or change channels. I've changed batteries for new ones and find it doesn't matter it still drops connection/paring.
Model # RC-FA1
SN# 3226001105
Welcome and thank you for joining us here in the Roku Community, Capt_Rob!
We sincerely regret to hear about the trouble and inconvenience this may have caused you. No worries! We're here to find you the best resolution possible.
In this case, please try to press and hold the back and home buttons simultaneously for about 30 seconds to reset it and then re-pair it right after. Let us know if this will make any difference.
We'll be looking forward to your update!
Best regards,
CarlyCarly,
Thanks for your response, but as per my original post, I already tried repairing by holding the button for 30 seconds.
Jonathan
Thanks for the update, RabidNelson.
Kindly check your message inbox here at the Roku Community. We have sent you a private message regarding this concern.
We're hoping for your response from there.
Regards,
Janadee
