Forum Discussion

Drissix's avatar
Drissix
Reel Rookie
2 years ago
Solved

Voice remote buttons incorrect commands

I have the new Roku 4K ultra with voice, remote, and the remote randomly today now is doing whatever it wants. If I hit the back button, it goes to Apple TV. If I hit the forward arrow, it goes to Netflix the back arrow no longer works or the up arrow, so I really can’t even scroll to check anything. I downloaded the remote for the phone and I did check my settings for updates. I am at 12.0 version and still unable to find any related posts to help. Thanks for your reply. 

remotes
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Drissix,

    Thanks for posting here in the Roku Community!
    We understand you're having a problem navigating your Roku remote. Help is here. Please follow these steps:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    Let us know if it works.
    All the best,
    Eunice

3 Replies

Replies have been turned off for this discussion
  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    2 years ago

    Try unplugging power cord for bit, then plug back in, see if that change's anything? 

    • Drissix's avatar
      Drissix
      Reel Rookie
      2 years ago

      I did that as well. I also tried resetting or repairing the remote and still it keeps doing it. It’s been a couple hours last night trying all the different reset methods, and nothing seems to work so far.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Drissix,

        Thanks for posting here in the Roku Community!
        We understand you're having a problem navigating your Roku remote. Help is here. Please follow these steps:

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select System.
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System Restart.

        Let us know if it works.
        All the best,
        Eunice