Forum Discussion

Luvbludog's avatar
Luvbludog
Newbie
2 years ago
Solved

Voice Remote - only partially working

I've looked through all the other posts that I don't see an answer to my question. My remote side arrows and volume control will not work. The up and down arrows work but not the side arrows. To ans...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi Luvbludog,

    Thank you for posting here in the Roku Community!

    We're here to help you set up your Roku remote for controlling your TV volume. Follow the troubleshooting steps below to access the power and volume buttons on your remote.

    After you have activated and set up your Roku device, you can access the settings menu to configure your voice remote to control your TV. If your Roku device is connected to an AVR or soundbar, we recommend temporarily connecting it directly to your TV during setup to ensure that your TV's brand is successfully detected.

    How to set up your voice remote after initial setup and activation:
     
    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process

    NOTE: 

    1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
    2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
    3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
    4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes. 
    5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

    Please let us know if the issue is resolved, or reply to this thread for further assistance. We are happy to help you.

    Thanks,
    Jharra

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Hi Luvbludog,

Thank you for posting here in the Roku Community!

We're here to help you set up your Roku remote for controlling your TV volume. Follow the troubleshooting steps below to access the power and volume buttons on your remote.

After you have activated and set up your Roku device, you can access the settings menu to configure your voice remote to control your TV. If your Roku device is connected to an AVR or soundbar, we recommend temporarily connecting it directly to your TV during setup to ensure that your TV's brand is successfully detected.

How to set up your voice remote after initial setup and activation:
 
  1. Press Home on your Roku voice remote
  2. Scroll and select Settings
  3. Select Remotes & devices
  4. Select Remote
  5. Choose your voice remote from the list and select Set up remote for TV control
  6. Follow the on-screen prompts to complete the process

NOTE: 

  1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
  2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
  3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
  4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes. 
  5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please let us know if the issue is resolved, or reply to this thread for further assistance. We are happy to help you.

Thanks,
Jharra