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Dave101's avatar
Dave101
Newbie
3 years ago

Voice control will not change channels

I received a new voice remote today, but it is not working. I paired it according to the instructions, and went through the setup. But the device will not change channels. When I give a voice command to change channels, I see a message that the device is "thinking," but nothing happens. I checked the software, and I am up to date. I repaired two more times, but I continue to get the same message.

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Dave101

    Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

    I have passed along your information to our Support team. They will follow up and assist you.

     

    Thanks,
    Danny