Forum Discussion

crispycode's avatar
crispycode
Reel Rookie
6 months ago

Video goes black while audio continues on Roku TV

I have a Roku TV TCL model 65R635 running Roku software 14.1.4 build 7709. The software was last updated 1/7/2025 which is about the time this problem started. On 2 of my apps, KTLA+ and Haystack News, the video goes black shortly after loading the app while the audio continues. When I try to go full screen the video goes black right away. I have not noticed the problem on Roku Live TV or the major streaming apps like Netflix. I’ve tried re-installing the apps, rebooting, and unplugging the TV but the problem persists. My other Roku TV does not have this problem but its Roku software was last updated in November. Any help would be appreciated. Thanks

3 Replies

  • Tockytime's avatar
    Tockytime
    Newbie
    6 months ago

    I am having the same problem, but with Peacock, Amazon Prime tv, and Disney plus. Audio continues but no picture. I have to unplug my TV and then plug it back in in order for it to even give me the home screen again. Netflix and Max play everything just fine but these apps seem to be the problem ones and I don’t know why

    • crispycode's avatar
      crispycode
      Reel Rookie
      6 months ago

      Those apps work okay for me so it may be a separate issue.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        6 months ago

        Hi Community users,

        Thanks for keeping us posted, and welcome to the Roku Community!

        We understand you are having a problem with the Roku TV since some channels are turning into black screens, but a sound is coming. We're happy to investigate further.

        Can you please provide the following details below?

        • When did the issue start?
        • Do you have an antenna, cable, or other device connected to your TV?

        We look forward to hearing from you soon and gathering your information.

        Thanks,
        John