Thanks for the post.
Can you please specify the issue you are experiencing?
If you are having issues pairing your remote to your Roku streaming stick, we would recommend taking a look at the information provided by our Support page here: Pair a voice remote
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Hello,
Our Roku 3810x was working fine and then recently we started receiving insufficient power and low power. We have used it plugged directly into the TV with the USB power extender cable and even with it plugged into an outlet. I noticed that the small end on the USB power cable is broken. I have no clue what cased this but wondering if there is a defect with the cable. Serial # 223063431607.
Thank you.
Thanks for the post.
Please be aware that your device is no longer under warranty. If you need a replacement cable for your Roku device, you can purchase one on our Products page here: https://www.roku.com/products/accessories
For more information about our device warranty, visit our Support page here: Player warranty and license agreement
Thanks,
Danny
Hi Danny,
The cable appears to be out of stock online. The person I chatted with from Roku said that I would have to purchase a new device. They said I can purchase from Roku and get 30% off. I asked to speak with a manager, and they said they would have a manager reach out to me but that was two days ago and still haven't heard from anyone.
My husband looked at the cable, plugged it in and looks like the light goes on when I plug it (into wall with Roku adapter and cables) and still get an insufficient power message.
Where do we go from here? Do you have an actual phone number that I can call? To me it is poor customer service (with any company) if their customers can't speak to a live person.
Thanks for the post.
It looks like you are currently in touch with our Support team. We would recommend continuing to work with them moving forward as they would best be able to assist you with your issue.
Thanks,
Danny
I need a new cable. USB power cable with long range WI-FI receiver
caregiver1945 They are temporarily out of stock. Is your Roku older than 12 months? If so it’s out of warranty. They only way to get a new cable is just buy another Roku Streaming Stick. Unfortunately
