When you are on the https://www.roku.com/en-ca/ page, try scrolling down to the location mentioned by Strega, and "Change" it to United States.
After it changes, navigate through the Menu again, (Shop Products/Accessories). Scroll down to "cables". You may have to select "View all Cables" to see the WR002 cable for the Streaming Stick 4k/4k+.
Then Add it to your Cart. Should allow you to check out at a guest if you run into a problem when it asks you to sign into your account.
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The above seemed to work for me when first accessing the site through Canada and just making the initial change to location. Seemed to progress through the purchase fine both as guest or signed in.
I just did exactly as told, but unfortunately it did not work; it was not possible to enter my address, and when refreshed, the page just went to Canada by default, erasing the product from my cart.
Tagging RokuDanny-R and RokuMary-F to join thread.
Perhaps they, or another Roku employee can stop by this thread and explain how to get a replacement power cable to Canada. and clear up the website issue. (intentional or missing Accessories section).
I have seen other threads indicating they do ship extender cables to Canada, but did not see anything one way or the other about the power cables.
I really hope so.
Thank you so much for your time!
Hi cocotte,
Saw your post!
We understand that you are having an issue with the USB cable that came with your Roku device. We'd like to take a closer look to see if there's anything else we can suggest to help.
Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.
We appreciate you again posting in Roku Community.
Best regards,
Mary
Hi,
Please find below information on the model
SKU/Model 3810CA
UPC 829610001999
UCC 90829610001923
Hi cocotte,
Thanks for keeping in touch and providing the additional information.
A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.
Please let us know if there's anything else we can help you with.
Best regards,
Mary
