Forum Discussion

Rachduv6's avatar
Rachduv6
Reel Rookie
3 years ago
Solved

USB Power Cable with Long-range Wi-Fi® Receiver (models 3810 and 3811)

It stopped working on 1 of my sticks and is not working very well on my other 2..how can I be sent new cables without paying for them as its a defective product..I have seen alot of this  issue here. Thank you!

tv & player wifi
  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Rachduv6 

    We apologize for the delay in reply.

    Please be aware that your device is no longer under warranty. If you need a replacement Long-range WiFi Receiver for your Roku device, you can purchase it on our Products page here: Roku Accessories

    For more information about our device warranty, visit our Support page here: Player warranty and license agreement

    Thank you for your understanding.


    All the best,
    Kariza

6 Replies

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi Rachduv6 

    Thanks for bringing this to our attention.

    Please reply here with the serial number of the Roku device associated with the affected Long-range WiFi Receiver. It can be found on the back of the stick itself. We'll be able to further assist you from there. 

    We look forward to your response.


    All the best,
    Kariza

    • Rachduv6's avatar
      Rachduv6
      Reel Rookie
      3 years ago
      Kariza,
       
      3. 21503F090937
       
      These are the ones that failing. All 3 are now not working properly..they are breaking because of their design.
      Please send a replacement cords.
      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        Rachduv6 

        We apologize for the delay in reply.

        Please be aware that your device is no longer under warranty. If you need a replacement Long-range WiFi Receiver for your Roku device, you can purchase it on our Products page here: Roku Accessories

        For more information about our device warranty, visit our Support page here: Player warranty and license agreement

        Thank you for your understanding.


        All the best,
        Kariza