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roperdebra's avatar
roperdebra
Newbie
3 years ago
Solved

Upgrade my Roku tv subscription to one with no commercials

I want to upgrade my Roku tv subscription from the 4.99, with commercials, to the one without commercials. I am not finding a way to do this. Help

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi roperdebra

    Thank you for the inquiry!

    For these issues, it may be more effective for you to get help from our billing team.
    Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

    We hope it helps!

    Warm Regards,
    Lianna

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi roperdebra

    Thank you for the inquiry!

    For these issues, it may be more effective for you to get help from our billing team.
    Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

    We hope it helps!

    Warm Regards,
    Lianna

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        3 years ago

        Hi Fiksall,

        Thanks for your first post in the Roku Community!

        Please be advised that Roku only transmits the channel and is not responsible for the ads and contents within an app. The respective channel solely chooses the contents and ads, and we have no control over the programming or operation of the channel. With that being said, we would recommend reaching out to channel provider support to report the issue and for further help.

        Let us know if there's anything else we can further assist you with aside from this.

        All the best,

        Chel