Our tv had the same software update. Now we have problems with the tv powering off and on by itself and the input option menu randomly scroll fast without stopping. I purchased a new power cord and changed batteries in the remote. I believe this software update have bugs. I factory reset the tv. Anyone know how to fix this problem. Please give advice if can thank you so much.
Hi dot0,
Thank you for posting here in the Roku Community!
We'd like to investigate further this issue that you're experiencing. Could you provide us with a photo or video of your running problem?
We look forward to hearing from you soon.
Thanks,
John
Hi GJones1220,
A warm welcome here in the Roku Community!
We'd love to take a closer look into this issue that you're experiencing. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify)
We'll wait for your response.
Thanks,
John
Hi RokuJohnB
I tried creating a separate post about this but I cant create a new post for some reason. Ever since our TCL Roku TV updated to 12.5.0 build 4175 our TV only works from 6 PM to 12 AM the next day. This has been happening since the update went through on 12/9.
Model A108X - Roku TV
Serial # - X00300G3JLRD (S053Y063JLRD)
Issue ID RD-515-872
Any idea what we can do to fix this issue? If you need additional information I can provide it at any time.
A warm welcome here in the Roku Community, NRBGuy!
We appreciate you reaching out for support. We'd be more than happy to assist you with this.
We'd like to know more about your concern so we will be collecting more information:
We'll be looking forward to your response so we may be able to provide you with an accurate resolution.
Best regards,
Carly
Hi RokuJohnB,
I would be happy to provide a video demonstrating the issue, but I don't see any method of uploading a video to your forums. Do you have an upload application or do I need to provide my own?
Hello dot0,
We appreciate you keeping us informed!
Please be aware that in order to download the clip here in the Roku Community, you will see a video icon.
Let us know how it goes.
Warm regards,
John
Hi RokuJohnB,
Can you elaborate on where this video icon is located? The editor only seems to permit uploading photos, which can't capture the issue the people in this thread are experiencing.
I have uploaded an image of what I am seeing when using the editor, in case I am overlooking something.
NOTE: I also just tried changing the extension of the video file from .mp4 to .png as a workaround to upload it, but it seems the video file is too large in that case.
Hi NRBGuy,
Thank you for keeping us posted!
If you are still unable to resolve the issue you are seeing, we would then advise that you contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
If you need anything else, please let us know.
Kind regards,
John
