Forum Discussion

jamesutz's avatar
jamesutz
Streaming Star
11 months ago
Solved

Update to Roku Ultra broke CEC method for TV Control

Yesterday's software update to my Roku Ultra broke the Remote's CEC method for controlling the Sony TV. Model: Roku Ultra 4670X Software version: 13.1.4.1512-46 The update to 13.0.0 broke this fea...
remotes
  • RokuCarly's avatar
    RokuCarly
    11 months ago

    Greetings from the Roku Community, dave-leo!

    Thanks for posting here and sharing your concern about the volume buttons on your physical Roku remote. We'd be happy to help you find the best resolution possible.

    After activating your Roku device, access the settings menu anytime to set up your voice remote to control your TV. If connected to an AVR or soundbar, temporarily connect it directly to your TV during setup to detect your TV's brand. 

    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process
     

    For reference, you may check these links to help you control the Power and Volume of your TV:

    We hope you find this information helpful.

    Best regards,
    Carly

dave-leo's avatar
dave-leo
Channel Surfer
11 months ago

My last remote was getting glitchy after 2 years. Got new 4k express now volume barely works. I have to us TV remote to get the volume bar up, then Roku will turn up/down. Not interested in using two remotes. Help. TIA

RokuCarly's avatar
RokuCarly
Community Moderator
11 months ago

Greetings from the Roku Community, dave-leo!

Thanks for posting here and sharing your concern about the volume buttons on your physical Roku remote. We'd be happy to help you find the best resolution possible.

After activating your Roku device, access the settings menu anytime to set up your voice remote to control your TV. If connected to an AVR or soundbar, temporarily connect it directly to your TV during setup to detect your TV's brand. 

  1. Press Home on your Roku voice remote
  2. Scroll and select Settings
  3. Select Remotes & devices
  4. Select Remote
  5. Choose your voice remote from the list and select Set up remote for TV control
  6. Follow the on-screen prompts to complete the process
 

For reference, you may check these links to help you control the Power and Volume of your TV:

We hope you find this information helpful.

Best regards,
Carly

  • dave-leo's avatar
    dave-leo
    Channel Surfer
    11 months ago

    No, that did not help. Open issue.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      11 months ago

      Thanks for keeping us posted, dave-leo!

      In this case, let's try to reboot your remote. 

      1. Remove the battery cover on the back of your remote
      2. Remove both batteries from the battery compartment
      3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
      4. Repeat the previous step to install the second battery
      5. Put the battery cover back on your remote

      After doing so, reboot your Roku Express 4K+.

      1. Remove the power cable from your streaming device
      2. Wait at least 5 seconds
      3. Re-connect the power cable
      4. Wait for your streaming device to power on, and the Home screen to appear on your TV
      5. Once you see the Home screen, try to use your remote to control your device

      If the issue persists after following all the steps above, we highly recommend connecting your Roku Express 4K+ to a different TV and setting up the CEC to see if you can control its Power and Volume buttons through your physical Roku remote.

      Let us know how it goes and we'll continue assisting you from there.

      Best regards,
      Carly

      • dave-leo's avatar
        dave-leo
        Channel Surfer
        10 months ago

        On second TV got the same thing, unable to set up remote and tried cec with same results.