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jamesutz's avatar
jamesutz
Streaming Star
11 months ago
Solved

Update to Roku Ultra broke CEC method for TV Control

Yesterday's software update to my Roku Ultra broke the Remote's CEC method for controlling the Sony TV. Model: Roku Ultra 4670X Software version: 13.1.4.1512-46 The update to 13.0.0 broke this fea...
  • RokuCarly's avatar
    RokuCarly
    11 months ago

    Greetings from the Roku Community, dave-leo!

    Thanks for posting here and sharing your concern about the volume buttons on your physical Roku remote. We'd be happy to help you find the best resolution possible.

    After activating your Roku device, access the settings menu anytime to set up your voice remote to control your TV. If connected to an AVR or soundbar, temporarily connect it directly to your TV during setup to detect your TV's brand. 

    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process
     

    For reference, you may check these links to help you control the Power and Volume of your TV:

    We hope you find this information helpful.

    Best regards,
    Carly