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jamesutz's avatar
jamesutz
Streaming Star
11 months ago
Solved

Update to Roku Ultra broke CEC method for TV Control

Yesterday's software update to my Roku Ultra broke the Remote's CEC method for controlling the Sony TV.

Model: Roku Ultra 4670X
Software version: 13.1.4.1512-46

The update to 13.0.0 broke this feature too, then it got fixed, and now it is broken again.  'CEC setup' is the alternative to using 'IR setup' when you are configuring your Remote for TV Control.  CEC setup uses the HDMI connection to control the TV.  The workaround is to revert to IR setup.

remotes
  • RokuCarly's avatar
    RokuCarly
    11 months ago

    Greetings from the Roku Community, dave-leo!

    Thanks for posting here and sharing your concern about the volume buttons on your physical Roku remote. We'd be happy to help you find the best resolution possible.

    After activating your Roku device, access the settings menu anytime to set up your voice remote to control your TV. If connected to an AVR or soundbar, temporarily connect it directly to your TV during setup to detect your TV's brand. 

    1. Press Home on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process
     

    For reference, you may check these links to help you control the Power and Volume of your TV:

    We hope you find this information helpful.

    Best regards,
    Carly

9 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    11 months ago

    Thank you for posting here in the Roku Community, jamesutz!

    We appreciate you letting us know about this.

    Rest assured that we will coordinate this with the appropriate team for further reinforcement. Once we have further updates regarding this matter, we will let you know. 

    Your continuous patience and understanding are highly appreciated. 

    Best regards,
    Carly

  • dave-leo's avatar
    dave-leo
    Channel Surfer
    11 months ago

    My last remote was getting glitchy after 2 years. Got new 4k express now volume barely works. I have to us TV remote to get the volume bar up, then Roku will turn up/down. Not interested in using two remotes. Help. TIA

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      11 months ago

      Greetings from the Roku Community, dave-leo!

      Thanks for posting here and sharing your concern about the volume buttons on your physical Roku remote. We'd be happy to help you find the best resolution possible.

      After activating your Roku device, access the settings menu anytime to set up your voice remote to control your TV. If connected to an AVR or soundbar, temporarily connect it directly to your TV during setup to detect your TV's brand. 

      1. Press Home on your Roku voice remote
      2. Scroll and select Settings
      3. Select Remotes & devices
      4. Select Remote
      5. Choose your voice remote from the list and select Set up remote for TV control
      6. Follow the on-screen prompts to complete the process
       

      For reference, you may check these links to help you control the Power and Volume of your TV:

      We hope you find this information helpful.

      Best regards,
      Carly