Update error 004 over and over
I can't get my roku to update. I keep getting to 100% and then an error code 4. If it's really a network error, why can I watch TV on the device? I've tried with 2 networks and a Hotspot and keep ge...
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Hi JasonTe,
Thank you for keeping us posted!
It seems like you've done a ton of fantastic troubleshooting at this point. No worries! We will be more than happy to assist you further. Please try to connect your Roku device to an alternative wireless network connection, like a mobile hotspot. If there's no problem connecting through your hotspot, then it seems like there is a problem with your wireless network connection or Wi-Fi. You may need to contact your internet service provider and ask for additional assistance.
Please keep us posted on what you find out.
Kind regards,
John
I'm having the same problem, any resolution yet?
Hi FLJAMESFL,
May we ask what troubleshooting steps you have taken so far to resolve this issue? Have you tried the troubleshooting steps provided by other Roku moderators above this thread?
Please let us know.
Regards,
JanadeeI have the same issue. My Roku streaming device was working fine, then the update came, it will only upload update to 84% then freezes and gives a code 004 over and over again. Download speeds are fine, all other devices are connecting to the network and doing fine. The other functions on the smart TV are all connecting to the internet through the WiFi without issues. I cannot access any of the Roku functions without the update.
Hi GRJR,
Greetings from the Roku Community, and thanks for posting!
We understand you're unable to download the latest software update. We're happy to assist you. Please try to restart your modem and router, then unplug both the TV and Roku device for 3 to 5 minutes, and replug them back again.If the problem still continues, please keep us posted.
Best regards,
John
Same issue for me. I’ve tried rebooting, different network, rebooting my network. Gets to 100% then error 004 and just nothing after that.
Hi RedBaron1,
A warm welcome to the Roku Community!
Thanks for letting us know about the 004 error code on your Roku device when trying to update the software.
Would you mind sharing which specific Roku streaming player/TV has an issue with this? In addition, what is the current OS version of it? (Settings > System > About > press the right button to show the full details).
For troubleshooting purposes, have you tried to connect your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?
Moreover, check our Support page for more information about the steps for fixing error codes. Here, you will find how to fix Roku streaming device software update issues.
Please keep us posted regarding the behavior you are experiencing, and we'll be more than happy to continue assisting you further.
All the best,
Chel
Had to restore yesterday, had to hold down the reset button down on the stick for 10 sec or until you see the restore screen. Hit continue and the update installed.
Eu tenho o mesmo problema, no meu caso, só carrega 2% da instalação e aparece o erro 004, não consigo mais instalar os aplicativos da TV, pois quando formatei, todos foram apagados e para instalar novamente, o sistema faz a busca por novas atualizações e não segue, pois fica o processo para neste erro.
Não consegui suporte da fabricante da TV (AOC), o jeito será levar numa assistência técnica e gastar...
