Forum Discussion

JasonTe's avatar
JasonTe
Reel Rookie
2 years ago
Solved

Update error 004 over and over

I can't get my roku to update. I keep getting to 100% and then an error code 4. If it's really a network error, why can I watch TV on the device?  I've tried with 2 networks and a Hotspot and keep getting the same error. And every time I turn it on I have to go thru the same process 2 to 3 times before I can just watch with the Roku as is. 

tv & player wifi
  • Dohnut's avatar
    Dohnut
    2 years ago

    After having the same problems as those listed this finally worked for me. Step one start up the Roku, get the screen asking if you want to update and select maybe later. Step two go to settings, software update, check now, and attempt to update (for me it failed).  Step three do it again and my Roku finally updated. 

    Other option is to go into the Secret Reset and Update menu; To get there Press the Home button on your remote 5 times, then press Fast Forward > Fast Forward > Fast Forward > Rewind > Rewind

    Once in there look at the left side and find what it says for “software update server” and it most likely is set as Beta. To change you will go down to the Cycle software update server option and hit select to cycle it. This will change from the beta server to standard release server and for there you can exit and your update should work.

    https://www.wikihow.com/Roku-Secret-Menu

     

  • mull's avatar
    mull
    2 years ago

    Bumped into this problem also and also found this thread.

     

    Here is how i solved the problem:

     

    I went in to the secret screen (5x home, 3x fastforward, 2x fastbackward) and learned that the updateserver was set to BETA for some reason. Its for sure it wasnt me who changed that setting! I switched to RELEASE and after that the update worked.

  • myrgrls3's avatar
    myrgrls3
    11 months ago

    It worked after the 2nd try by going to the settings and updating. Thanks!

  • BlackBZ's avatar
    BlackBZ
    10 months ago

    You are a massive frustration saver! Thank you very much for this fix! I changed the server you said the first time and it didn't work, but then I had to change both servers and update and it took! 🙌🏻

77 Replies

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  • Dohnut's avatar
    Dohnut
    Reel Rookie
    2 years ago

    After having the same problems as those listed this finally worked for me. Step one start up the Roku, get the screen asking if you want to update and select maybe later. Step two go to settings, software update, check now, and attempt to update (for me it failed).  Step three do it again and my Roku finally updated. 

    Other option is to go into the Secret Reset and Update menu; To get there Press the Home button on your remote 5 times, then press Fast Forward > Fast Forward > Fast Forward > Rewind > Rewind

    Once in there look at the left side and find what it says for “software update server” and it most likely is set as Beta. To change you will go down to the Cycle software update server option and hit select to cycle it. This will change from the beta server to standard release server and for there you can exit and your update should work.

    https://www.wikihow.com/Roku-Secret-Menu

     

    • RAS3's avatar
      RAS3
      Channel Surfer
      2 years ago

      Dohnut, Thanks I've been frustrated by this error for over a week, your 2nd manual update advice worked for me!  I don't understand it, but I guess that doesn't really matter.

      • Dohnut's avatar
        Dohnut
        Reel Rookie
        2 years ago

        Glad it worked and yes I agree that is a weird fix. I hope that will allow Roku support to replicate and see how their code is working and hopefully resolve the issue as it definitely is not a network issue. 

    • BlackBZ's avatar
      BlackBZ
      Newbie
      10 months ago

      You are a massive frustration saver! Thank you very much for this fix! I changed the server you said the first time and it didn't work, but then I had to change both servers and update and it took! 🙌🏻

    • kiehnj's avatar
      kiehnj
      Newbie
      12 months ago

      Thank you!  I tried again as you said and I think it worked!!

  • mull's avatar
    mull
    Newbie
    2 years ago

    Bumped into this problem also and also found this thread.

     

    Here is how i solved the problem:

     

    I went in to the secret screen (5x home, 3x fastforward, 2x fastbackward) and learned that the updateserver was set to BETA for some reason. Its for sure it wasnt me who changed that setting! I switched to RELEASE and after that the update worked.

    • RAS3's avatar
      RAS3
      Channel Surfer
      2 years ago

      I checked, my update server was also set to "Beta".  I switched it to "release", I didn't test the update since my S/W is current, after the double manual update.

      • Dohnut's avatar
        Dohnut
        Reel Rookie
        2 years ago

        I also showed beta but had already updated as well. Good to know about the “secret screen”.

    • Fdwife77's avatar
      Fdwife77
      Newbie
      12 months ago

      I checked mine and it's set to RELEASE.  I still cannot update.

      • RAS3's avatar
        RAS3
        Channel Surfer
        12 months ago

        Fdwife77, have you tried the "double manual update", that worked for me?

    • Robinnn's avatar
      Robinnn
      Newbie
      2 years ago

      I used your method, and even though I didn't have to change anything, the update worked! No more frustration! Thank you!

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, JasonTe.

    Thanks for raising your network issues with us. Rest assured that we will find you the best resolution possible.

    May we first know if the error code 004 only appears when you are trying to update your system version? In addition, can you please let us know your current system version and on what Roku streaming device you are having this issue with? 

    Furthermore, have you tried to perform a system reboot on your device? You can do it by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

    We look forward to your response and are more than willing to provide you with an accurate resolution. 

    Kind regards,
    Carly

    • JasonTe's avatar
      JasonTe
      Reel Rookie
      2 years ago

      Model 3900RW - Roku Express. Software version 12.5.0 is currently on the device. I've also started getting different error codes. 005 and 003. 

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi JasonTe,

        Thanks for updating us here in the Roku Community!

        We're glad to assist you with your problem on your Roku Express that is showing error codes such as Error 003, 004, and 005. Please check out this support article on how to fix Roku streaming device update problems. You will know more about these error codes and what you should do to fix the issue.

        Let us know how it goes, and we'll be glad to further assist you.

        Kind regards,

        Eunice

  • Paul78's avatar
    Paul78
    Newbie
    2 years ago

    It says can't update software please try again later Error code 004 and there is hand and a wrist with a watch on what is Error code 004

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      2 years ago

      Paul78 

      Error codes 001 - 005 indicate an update error.  Could be anything from a user's internet connection, to an issue with Roku's own servers. (the watch on the wrist means wait/try again later).

      If you have a mobile hotspot available to you, try connecting your Roku device to that and performing the update request.  Otherwise, try restarting all your network equipment (modem, router, extenders, etc) and also reboot your Roku. (either pull the power plug for a min, or go to Settings/System/System Restart, or Settings/System/Power/System Restart depending on Roku model).

      A little basic info regarding the update errors is contained in the following Roku Support article. (https://support.roku.com/en-au/article/115002796148)

       

      • Davidsfj's avatar
        Davidsfj
        Reel Rookie
        2 years ago

        Tenho o mesmo problema e nada funciona...

        Restauração de fábrica, reset pelo botão da TV, outra rede, nada...

        Não tive suporte da fabricante da TV (AOC) e estou procurando em fóruns da internet para ver se alguém pode me ajudar.

    • Superstardawn24's avatar
      Superstardawn24
      Newbie
      2 years ago

      This is a issue. Ive got a whole new router. Checked the connection on the roku and its connected. This is another issues besides connectivity 

  • beboeverbebo's avatar
    beboeverbebo
    Reel Rookie
    5 months ago

    Hi, 

     

    I was streaming normally before until my roku express was forcibly prompted to update with no option to update later.

    Issue is that it keeps failing to install since it loads the update all the way to 100% and then produces error 004 "can't update software, Please try again later".


    UPDATE: Now, it´s just forcibly trying to update on its own!
    it doesn´t even require my input anymore

    2ND UPDATE: It's back to normal after sucessfully restarting although its not clear ,if the update was made since when checked it says it still misssing one software update

    Please, help!?

    • DJ29's avatar
      DJ29
      Reel Rookie
      5 months ago

      We are having the same issue with failed update with error 004 for the past two days.  Tried unplugging and plugging back in.  Still no success.

      • DJ29's avatar
        DJ29
        Reel Rookie
        5 months ago

        The update got up to 83% twice and then gave the error 004 message.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Welcome, beboeverbebo.

      We're glad to have you join us here in the Roku Community!

      Thanks for letting us know about the issue you're experiencing when updating your Roku device. We'd like to be able to help you sort this out so we can get you back up and running. 

      Here are a few things worth checking:

      To get more tips about it, visit this support article: How to fix Roku streaming device update problems.

      Please let us know if this helps. We hope it’s back up and running soon!

      Best,
      Emman

      • briggins's avatar
        briggins
        Channel Surfer
        5 months ago

        Same problem. Fortunately a hard power off/on fixes it. Somebody screwed the pooch on this one and let untested S/W go out the door. Hopefully Roku's S/W "engineers" will find their bug and release another update.