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Kraig777's avatar
Kraig777
Reel Rookie
2 years ago

Update 4182-48 Blanks out audio and video for channel 14.1, but 14.2, 14.3, & 14.4 work

My 55 inch TV still works it has 4182-30.  It gets 14.1 just fine.

My 32 inch has build 4182-48 and now does has blank video and audio on 14.1 although the signal strength is four (4) bars.  14.2, 14.3, and 14.4 still work fine.  It was working okay, before this last s/w update.

How do I reconcile this problem?

 

 

tv & player features

2 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Kraig777,

    Thanks for the post!

    We'd like to learn more about this, and could you tell us what is the current software version on your Roku TV that has an audio issue? Is this the same version as your 55-inch Roku TV?

    Please keep us posted!

    Regards,

    Rey

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    8 months ago

    Hi Community Users,

    We are locking this thread because the information may need to be updated.

    If you are still experiencing issues related to the original topic, here are a few steps you can take:

    1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

    2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

    Thank you,
    The Roku Community Team