Forum Discussion

Neiding's avatar
Neiding
Channel Surfer
7 months ago
Solved

Unresponsive Roku Voice Remote Pro

I just bought and set up a new Roku Ultra last week (model 4850x). It came with the rechargeable Roku Voice Remote Pro remote (model RC1071). I have the more standard Voice Remote with AAA batteries ...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    5 months ago

    Hi, mts5063 

    Thanks for posting, and welcome to the Roku Community.

    I understand the issue you have encountered with your Roku Voice Remote Pro, and I'm here to help.

    It is recommended to perform the troubleshooting steps below to see if you notice any improvements:

    1. Reboot your voice remote
    2. Reboot your streaming device
    3. Replace or recharge the batteries in your voice remote
    4. Re-pair your voice remote to your streaming device

    For more information, you can visit this support article on How to fix your Roku voice remote that is not working

    Hope this helps, and let us know on what you find out.

    Thanks,
    The Roku Community Team.

patthronson's avatar
patthronson
Channel Surfer
5 months ago

Got the same problem.

The Roku app on my Samsung 24+ 

Always works but this remote is sucking. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    5 months ago

    Hi, patthronson 

    Greetings, and welcome to the Roku Community.

    I appreciate you for sharing with us your concern regarding your unresponsive Roku remote, and I would like to gather more details so I can assist you further.

    May I know what specific Roku remote model you are having issues with? Also what specific behavior does the issue show, and have you tried any troubleshooting steps in an attempt to resolve the issue?

    With more details, I can move forward in helping you address the issue.

    Thanks,
    The Roku Community Team.

    • patthronson's avatar
      patthronson
      Channel Surfer
      5 months ago

      RC1071  exact same problem as Neiding

      • Neiding's avatar
        Neiding
        Channel Surfer
        5 months ago

        Patthornson - When I was having my issues with my first remote, I would plug the charge cable into it when it froze with no charging block (just the cable alone) to unfreeze/unlock it. Maybe that’ll work for you in the interim while Roku is sorting things out for you. It’s a shame as Roku devices have been so rock solid for me in the past.

        update on my situation - I called Roku and they did replace my remote with a new one. I sent the old one back so hopefully that’ll allow them to investigate and remedy the issue.

        The new replacement remote doesn’t freeze like the old one, but also isn’t as responsive as other, battery-powered Roku remote I have for my older, much older Roku player (an old premiere +). I might just go buy another one of those $20 remotes to replace this rechargeable one. We’ll see.