Forum Discussion

dashaperek46's avatar
dashaperek46
Reel Rookie
6 months ago

Unable to update software "Error 808"

I can’t update software

did reset a lot of times already, and nothing changed

did manually with laptop and usb - nothing

 

 

2 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Welcome, dashaperek46​.

    Thanks for reaching out here!

    We’re looking into the problem you had while trying to update your Roku. Could you share more info to help us out?

    • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times)

    We look forward to hearing from you!

    Roku Community Team

    • dashaperek46's avatar
      dashaperek46
      Reel Rookie

      Serial number X01200KWMK2A

      Software version 11.5.0 build 4235 -CT

      Device id S0MR622WMK2A

      Onn model 100012586-CA

      Issue problem report id

      2A -227- 296