"Unable to update software" and can't move on on a new Roku

Hi Brent838,

Thanks for your first post in the Roku Community!
Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
With more detailed information, we will be able to assist you further.

Best regards,

Chel

Brent838 It appears your post was moved to a new thread, so there's no previous poster to say you're the same. 

If you are having problems activating a new Roku (based on the subject line, this is a guess on my part), one thing that has worked for many people is to use an alternate path to the Internet, such as a phone hotspot. Can't explain why it works, but very often it does. Once the Roku is activated, then you can move it back onto your home network and it should work fine.