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Izrael420's avatar
Izrael420
Newbie
2 years ago

Unable to update software 3930X-Roku Express

so what i take from reading about device 3930X is if power does out while its in the middle of installing the os 12.5 update its money wasted because you guys AKA roku wont supple the consumers the usb driver to use windows and do it via computer .. this is 2023 40 percent of the population knows what a software driver is and can do it with out help.... its money hard earned money wasted if it is the case roku will eventually be known as a big toilet flush

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    2 years ago

    Hi Izrael420,

    Thanks for your first post in the Roku Community!

    We value customers who share their feedback. We're sorry you've had to deal with this. If we understand it correctly, you are having trouble when your Roku device is trying to update, is that correct?

    We'd like to find out more about it so that we can more effectively assist you. Please provide us with additional information.

    • What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
    • What troubleshooting steps have you taken so far?
    • Have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?
    • Have you tried taking a look here at our Support resources and following the steps to resolve your issue? How to fix Roku streaming device update problems | Official Roku Support

    We look forward to hearing from you and looking closely into this issue. Thank you!


    Best regards,
    Mary